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Benefits

Welcome to the Abilene ISD Benefits homepage. This site will provide you with all information regarding benefits offered to AISD employees. If you have any questions please contact the Employee Benefits Office for assistance.

 

 

Contact Information:

Benefits Coordinator:  Joy Wiggins 325-677-1444 ext. 1131, joy.wiggins@abileneisd.org 

Benefits Specialist:  Sarah Beauchamp 325-677-1444 ext. 7773, sarah.beauchamp@abileneisd.org

 

**** If you have bills coming to you from the 2021-2022 insurance of Marpai/Aetna, please contact Jillian Black at U.S. Employee Benefits Service Group at 1-325-675-8692 or email her at jblack@usebsg.com. You can also call Paul Morris at U.S. Employee Benefits Service Group at 1-325-675-8619 or email him at pmorris@usebsg.com.  Jillian and Paul are our third-party administrators who are helping our employees or their providers with any unpaid claims and/or bills from Marpai/Aetna. ****

 

First Financial Group of America (FFGA) is our third-party administrator (TPA) for all optional insurance products (dental, vision, FSA/HSA, Life Insurance, Accident Insurance, Critical Illness, Disability Claims, Medical Transport, Identity Theft, etc.). 

FFGA Benefits Portal: https://ffbenefits.ffga.com/abileneisd/2023-24-plan-year/ 

 

 

Contacts with FFGA

Lee Hayes (FFGA Senior Account Executive): lee.hayes@ffga.com  or  325-260-2291

Kate Darnell (FFGA Client Services Specialist): kate.darnell@ffga.com  or  325-864-3032

 

FFEnroll is the FFGA website you use to enroll in your medical insurance as well as the optional insurance products:

Website: https://ffga.benselect.com/Enroll/login.aspx?ReturnUrl=%2fenroll 

  • Your username/EID is your full social security number (no dashes)
  • Your personal identification number (PIN) is the last four digits of your social and the last two digits of your birth year

From this website you can access your personal benefit elections, including what coverage you have and who is covered, premium amounts, etc.

 

Follow the directions below to update your address for your health insurance and benefits in FFEnroll:

Go to the FFEnroll website: https://ffga.benselect.com/Enroll/login.aspx?ReturnUrl=%2fenroll 

Log in following these directions:

  • Your username/EID is your full social security number (no dashes)
  • Your personal identification number (PIN) is the last four digits of your social and the last two digits of your birth year

Click on “You & Your Family” on the top red banner.

Click on “Personal Information”

Update your address

Click “Next” to save – keep clicking “Next” until you get to the “Logout” button

 

 

 

Teacher Retirement System of Texas (TRS)

Website: https://www.trs.texas.gov/Pages/Homepage.aspx 

TRS Customer Service: 1-800-223-8778

TRS Fax: 1-512-542-6597

TRS-Care Customer Service: 1-888-237-6762

TRS-Care Fax: 1-512-542-6575

My TRS Log In (if you have not set up your account, you will need to create a username and password): https://mytrs.texas.gov/MbrSelfService/SSSALogin.action

TRS Member Educational Videos: https://www.trs.texas.gov/Pages/pension_benefits_members_videos.aspx

TRS Forms: https://www.trs.texas.gov/Pages/about_forms.aspx

Instructions for Retirement: https://www.trs.texas.gov/TRS%20Documents/instructions-for-service-retirement.pdf

 

 

 

Dental: MetLife Dental (High and Low)

Give your doctor’s office your social security number to look up your coverage.

Website: www.metlife.com/mybenefits

Dental Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/dental/

Customer Service: 1-800-438-6388

Dental Group ID#: 251931

Find a Dentist: https://providers.online.metlife.com/findDentist?searchType=findDentistMetLife

** Select PDP Plus for the network **

Mailing Address: 200 Park Avenue   New York, NY 10166

List of Dental Providers Document

MetLife Dental Claim Form

MetLife Generic Dental Card

 

 

Vision: Superior Vision by MetLife (High and Low)

Give your doctor’s office your social security number to look up your coverage.

Website: www.metlife.com/mybenefits

Vision Benefits Portal Webpage

Customer Service: 1-833-393-5433

Vision Group ID#: 251931

Find a Vision Provider: https://www.metlife.com/insurance/vision-insurance/ 

** Click on Find Vision Provider **

** Select Superior Vision **

Mailing Address: 200 Park Avenue   New York, NY 10166

List of Vision Providers Document

MetLife Vision Claim Form

 

 

 

Flexible Spending Account / Dependent Care (FSA): First Financial Administrators, Inc. (FFGA)

Website: www.ffga.com

FSA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/health-fsa/

Dependent Care Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/dependent-care-fsa/

Mobile App: FF Mobile Account (https://www.ffga.com/individuals/)

Registration Instructions PDF

Mobile App Quick Reference Guide

Customer Service and Inquiries for Claims: 1-866-853-3539

FSA Store: Click Here for FSA Store

Phone: 1-800-523-8422 or 1-281-847-8422

Submit Claim by Fax: 1-800-298-7785

Mailing Address for Claims: P.O. Box 161968   Altamonte Springs, FL 32716

Tech Support: 1-866-853-3539, option #3

 

 

 

Health Savings Account (HSA): First Financial Administrators (FFGA)

Website: www.ffga.com

Email: hsa@ffga.com

HSA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/health-savings-account/

Mobile App: FF Mobile Account (https://www.ffga.com/individuals/)

Registration Instructions PDF

Mobile App Quick Reference Guide

Customer Service and Inquiries for Claims: 1-866-853-3539

HSA Store: Click Here for HSA Store

Submit Claim by Fax: 1-800-298-7785

Tech Support: techsupport@ffga.com

Tech Support: 1-866-853-3539, option #3

 

 

 

Retirement Plans 403(b) & 457(b): TCG Administrators

Website: www.tcgservices.com

Website: www.region10rams.org

TCG Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/retirement-plans-tcg/

Customer Service: 800-943-9179 

475b Email  457b@tcgservices.com

403b Email  403b@tcgservices.com

 

 

Disability Claims and Administration Offices: The Standard

Website: https://www.standard.com/

Disability Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/disability/

Customer Service: 1-855-757-4717

Log-In for Standard Account: https://login.standard.com/

Create a Standard Account to File a Disability Claim: https://login.standard.com/register

Fax: 1-971-321-8400

The Standard DISABILITY Claim Form

The Standard WELLNESS Claim Form

 

 

Accident: MetLife (High and Low)

Website: https://www.metlife.com/ 

Accident Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/accident/

Customer Service: 1-855-564-6638

Mailing Address: 200 Park Avenue   New York, NY 10166

MetLife Accident Claim Form

 

 

Critical Illness Insurance: Aflac

Website: https://www.aflacgroupinsurance.com/ 

Critical Illness Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/critical-illness/

Group Policy Number: CTR0012650728

Customer Service: 1-800-433-3036

File a Claim: https://www.aflacgroupinsurance.com/customer-service/file-a-claim.aspx

Aflac Critical Illness Claim Form

Aflac Wellness Claim Form

 

 

Cancer: American Fidelity Assurance Company (Basic and Enhanced)

Website: https://americanfidelity.com/

Cancer Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/cancer-insurance/

Customer Service: 1-800-662-1113

Mobile App: AFmobile

File a Claim: https://secured.americanfidelity.com/Login

AFA CANCER Claim Form

AFA WELLNESS Claim Form

 

 

Employee Assistance Program (EAP): The Standard

Website: https://members.healthadvocate.com/ha/#

EAP Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/eap/

Phone: 1-888-293-6948

Email: answers@HealthAdvocate.com

Up to 3 counseling sessions per issue

EAP Informational Document

 

 

Hospital Indemnity: The Standard

Website: www.standard.com

Hospital Indemnity Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/hospital-indemnity-insurance/

Customer Service: 1-888-937-4783

Videos:

Filing a Supplemental Claim Video: https://players.brightcove.net/1079186452001/default_default/index.html?videoId=6303370406001

Hospital Indemnity insurance video: http://players.brightcove.net/1079186452001/41lsPukaRe_default/index.html?videoId=5772060197001

Flyers:

Hospital Indemnity insurance: http://www.standard.com/eforms/21180.pdf

The Standard Hospital Indemnity Claim Form

 

 

Life Insurance: Texas Life Insurance

Website: https://www.texaslife.com/

Texas Life Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/texas-life/

Phone: 1-800-283-9233

Mailing Address: 900 Washington   PO Box# 830   Waco, TX 76703-0830

 

 

 

Term Life Insurance: MetLife

Website: www.metlife.com/mybenefits

MetLife Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/group-life/

Customer Service: 1-800-638-5433

MetLife Life Insurance Claim Form

 

 

 

Identity Theft: iLock360 – Cypher Security

Website: https://www.ilock360.com/

iLock360 Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/identity-theft/

Customer Service: 1-855-287-8888

 

 

Legal: ARAG

Website: araglegal.com/myinfo

ARAG Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/legal/

Access Code: 19050asd

 

 

 

Medical Transport: MASA Medical Transport Service

Website: https://www.masamts.com/

MASA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/medical-transport/

Customer Service: 1-877-503-0585

Customer Service: 1-800-423-3226

Customer Service: 1-954-334-8261

Customer Service/Emergency Access: 1-800-643-9023

 

 

 

Telehealth: Recuro

Website: www.recurohealth.com

Recuro Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/telehealth/

Phone: 1-855-6RECURO

Recuro App Flyer

 

 

 

FFGA COBRA Administrators

Website: https://cobrapoint.benaissance.com

COBRA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/cobra/

Phone: 1-800-523-8422, option 4