Benefits
Welcome to the Abilene ISD Benefits homepage. This site will provide you with all information regarding benefits offered to AISD employees. If you have any questions please contact the Employee Benefits Office for assistance.
Contact Information:
Benefits Coordinator: Joy Wiggins 325-677-1444 ext. 1131, joy.wiggins@abileneisd.org
Benefits Specialist: Sarah Beauchamp 325-677-1444 ext. 7773, sarah.beauchamp@abileneisd.org
**** If you have bills coming to you from the 2021-2022 insurance of Marpai/Aetna, please contact Jillian Black at U.S. Employee Benefits Service Group at 1-325-675-8692 or email her at jblack@usebsg.com. You can also call Paul Morris at U.S. Employee Benefits Service Group at 1-325-675-8619 or email him at pmorris@usebsg.com. Jillian and Paul are our third-party administrators who are helping our employees or their providers with any unpaid claims and/or bills from Marpai/Aetna. ****
First Financial Group of America (FFGA) is our third-party administrator (TPA) for all optional insurance products (dental, vision, FSA/HSA, Life Insurance, Accident Insurance, Critical Illness, Disability Claims, Medical Transport, Identity Theft, etc.).
FFGA Benefits Portal: https://ffbenefits.ffga.com/abileneisd/2023-24-plan-year/
Contacts with FFGA
Lee Hayes (FFGA Senior Account Executive): lee.hayes@ffga.com or 325-260-2291
Kate Darnell (FFGA Client Services Specialist): kate.darnell@ffga.com or 325-864-3032
FFEnroll is the FFGA website you use to enroll in your medical insurance as well as the optional insurance products:
Website: https://ffga.benselect.com/Enroll/login.aspx?ReturnUrl=%2fenroll
- Your username/EID is your full social security number (no dashes)
- Your personal identification number (PIN) is the last four digits of your social and the last two digits of your birth year
From this website you can access your personal benefit elections, including what coverage you have and who is covered, premium amounts, etc.
Follow the directions below to update your address for your health insurance and benefits in FFEnroll:
Go to the FFEnroll website: https://ffga.benselect.com/Enroll/login.aspx?ReturnUrl=%2fenroll
Log in following these directions:
- Your username/EID is your full social security number (no dashes)
- Your personal identification number (PIN) is the last four digits of your social and the last two digits of your birth year
Click on “You & Your Family” on the top red banner.
Click on “Personal Information”
Update your address
Click “Next” to save – keep clicking “Next” until you get to the “Logout” button
Teacher Retirement System of Texas (TRS)
Website: https://www.trs.texas.gov/Pages/Homepage.aspx
TRS Customer Service: 1-800-223-8778
TRS Fax: 1-512-542-6597
TRS-Care Customer Service: 1-888-237-6762
TRS-Care Fax: 1-512-542-6575
My TRS Log In (if you have not set up your account, you will need to create a username and password): https://mytrs.texas.gov/MbrSelfService/SSSALogin.action
TRS Member Educational Videos: https://www.trs.texas.gov/Pages/pension_benefits_members_videos.aspx
TRS Forms: https://www.trs.texas.gov/Pages/about_forms.aspx
Instructions for Retirement: https://www.trs.texas.gov/TRS%20Documents/instructions-for-service-retirement.pdf
Dental: MetLife Dental (High and Low)
Give your doctor’s office your social security number to look up your coverage.
Website: www.metlife.com/mybenefits
Dental Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/dental/
Customer Service: 1-800-438-6388
Dental Group ID#: 251931
Find a Dentist: https://providers.online.metlife.com/findDentist?searchType=findDentistMetLife
** Select PDP Plus for the network **
Mailing Address: 200 Park Avenue New York, NY 10166
List of Dental Providers Document
Vision: Superior Vision by MetLife (High and Low)
Give your doctor’s office your social security number to look up your coverage.
Website: www.metlife.com/mybenefits
Vision Benefits Portal Webpage
Customer Service: 1-833-393-5433
Vision Group ID#: 251931
Find a Vision Provider: https://www.metlife.com/insurance/vision-insurance/
** Click on Find Vision Provider **
** Select Superior Vision **
Mailing Address: 200 Park Avenue New York, NY 10166
List of Vision Providers Document
Flexible Spending Account / Dependent Care (FSA): First Financial Administrators, Inc. (FFGA)
Website: www.ffga.com
FSA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/health-fsa/
Dependent Care Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/dependent-care-fsa/
Mobile App: FF Mobile Account (https://www.ffga.com/individuals/)
Mobile App Quick Reference Guide
Customer Service and Inquiries for Claims: 1-866-853-3539
FSA Store: Click Here for FSA Store
Phone: 1-800-523-8422 or 1-281-847-8422
Submit Claim by Fax: 1-800-298-7785
Mailing Address for Claims: P.O. Box 161968 Altamonte Springs, FL 32716
Tech Support: 1-866-853-3539, option #3
Health Savings Account (HSA): First Financial Administrators (FFGA)
Website: www.ffga.com
Email: hsa@ffga.com
HSA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/health-savings-account/
Mobile App: FF Mobile Account (https://www.ffga.com/individuals/)
Mobile App Quick Reference Guide
Customer Service and Inquiries for Claims: 1-866-853-3539
HSA Store: Click Here for HSA Store
Submit Claim by Fax: 1-800-298-7785
Tech Support: techsupport@ffga.com
Tech Support: 1-866-853-3539, option #3
Retirement Plans 403(b) & 457(b): TCG Administrators
Website: www.tcgservices.com
Website: www.region10rams.org
TCG Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/retirement-plans-tcg/
Customer Service: 800-943-9179
475b Email 457b@tcgservices.com
403b Email 403b@tcgservices.com
Disability Claims and Administration Offices: The Standard
Website: https://www.standard.com/
Disability Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/disability/
Customer Service: 1-855-757-4717
Log-In for Standard Account: https://login.standard.com/
Create a Standard Account to File a Disability Claim: https://login.standard.com/register
Fax: 1-971-321-8400
The Standard DISABILITY Claim Form
The Standard WELLNESS Claim Form
Accident: MetLife (High and Low)
Website: https://www.metlife.com/
Accident Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/accident/
Customer Service: 1-855-564-6638
Mailing Address: 200 Park Avenue New York, NY 10166
Critical Illness Insurance: Aflac
Website: https://www.aflacgroupinsurance.com/
Critical Illness Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/critical-illness/
Group Policy Number: CTR0012650728
Customer Service: 1-800-433-3036
File a Claim: https://www.aflacgroupinsurance.com/customer-service/file-a-claim.aspx
Aflac Critical Illness Claim Form
Cancer: American Fidelity Assurance Company (Basic and Enhanced)
Website: https://americanfidelity.com/
Cancer Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/cancer-insurance/
Customer Service: 1-800-662-1113
Mobile App: AFmobile
File a Claim: https://secured.americanfidelity.com/Login
Employee Assistance Program (EAP): The Standard
Website: https://members.healthadvocate.com/ha/#
EAP Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/eap/
Phone: 1-888-293-6948
Email: answers@HealthAdvocate.com
Up to 3 counseling sessions per issue
Hospital Indemnity: The Standard
Website: www.standard.com
Hospital Indemnity Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/hospital-indemnity-insurance/
Customer Service: 1-888-937-4783
Videos:
Filing a Supplemental Claim Video: https://players.brightcove.net/1079186452001/default_default/index.html?videoId=6303370406001
Hospital Indemnity insurance video: http://players.brightcove.net/1079186452001/41lsPukaRe_default/index.html?videoId=5772060197001
Flyers:
Hospital Indemnity insurance: http://www.standard.com/eforms/21180.pdf
The Standard Hospital Indemnity Claim Form
Life Insurance: Texas Life Insurance
Website: https://www.texaslife.com/
Texas Life Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/texas-life/
Phone: 1-800-283-9233
Mailing Address: 900 Washington PO Box# 830 Waco, TX 76703-0830
Term Life Insurance: MetLife
Website: www.metlife.com/mybenefits
MetLife Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/group-life/
Customer Service: 1-800-638-5433
MetLife Life Insurance Claim Form
Identity Theft: iLock360 – Cypher Security
Website: https://www.ilock360.com/
iLock360 Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/identity-theft/
Customer Service: 1-855-287-8888
Legal: ARAG
Website: araglegal.com/myinfo
ARAG Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/legal/
Access Code: 19050asd
Medical Transport: MASA Medical Transport Service
Website: https://www.masamts.com/
MASA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/medical-transport/
Customer Service: 1-877-503-0585
Customer Service: 1-800-423-3226
Customer Service: 1-954-334-8261
Customer Service/Emergency Access: 1-800-643-9023
Telehealth: Recuro
Website: www.recurohealth.com
Recuro Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/telehealth/
Phone: 1-855-6RECURO
FFGA COBRA Administrators
Website: https://cobrapoint.benaissance.com
COBRA Benefits Portal Webpage: https://ffbenefits.ffga.com/abileneisd/cobra/
Phone: 1-800-523-8422, option 4