Health Benefits
BSTX – BCBSTX Health Guide
Plan Year is from September 1 through August 31
Deductible Year is from September 1 through August 31
What is the cost?
Click on the link below to see a brief description of each medical plan and the costs:
Your BCBSTX medical insurance card is ALSO your pharmacy card.
Customer Service: 1-800-521-2227
BCBSTX Helpline: 1-855-762-6084
BCBSTX Members Services Number (Prescriptions): 1-800-821-4795
Medical Prior Authorization Helpline: 1-800-441-9188
24 Hour Nurseline: 1-800-581-0368
How to Find if Your Doctor is in Network Flyer
Blue Access for Members (BAM) Website: bcbstx.com/member
- BAM Flyer – How to Create Your BAM Account
- Once you login to the BAM portal (use the information on your BCBSTX ID card to register your account), you will be able to:
- IF YOU CREATED YOUR BAM PORTAL LAST YEAR, YOU WILL USE THE SAME USERNAME AND PASSWORD YOU CREATED LAST YEAR.
- Search for providers, hospitals, and pharmacies in network
- Request or print your ID card
- Check your deductibles
- Check the status or history of a claim
- View and print your explanation of benefits statements
- Use the cost estimator took to find pricing for hundreds of tests, treatments, and procedures
- Sign up for text or email alerts
Prime Therapeutics– Pharmacy Plan
Your BCBSTX medical insurance card is ALSO your pharmacy card.
Website: https://www.myprime.com/en.html
- Register online to check for pharmacies that are in network, see your active prescriptions, send your refill order, etc.
- Mail Order Prescriptions
- Available through Express Scripts
- Express Scripts Informational Flyer
- Phone: 1-833-715-0942
- Accredo
- Accredo will provide specialty medications for our members
- Accredo Informational Flyer
- To start using Accredo for your current specialty drugs, call Accredo at 1-833-721-1619.
- Once registered, you can manage your prescriptions on accredo.com or through the mobile app
- Mail Order Prescriptions
MDLive
(Copay will apply – please see your BCBSTX insurance card)
- How to Find MDLive Through Your BAM Portal
- Activating your MDLive Account Flyer
- MDLive/TeleHealth Website: mdlive.com
- Phone Number: 888-680-8646
- Set up your MDLive account through the Blue Access for Members Portal – MDLive can be used for:
- Connecting with a board-certified doctor to help with minor conditions (allergies, cold, flu, cough and sore throat, headaches and sinuses, etc.)
- Connecting with a licensed therapists for behavioral health counseling (addiction, anxiety, depression, loss, relationships, stress, trauma, PTSD, and life changes)
- Can also send some prescriptions to nearby pharmacies
Livongo
- Livongo Website: https://www.livongo.com/hypertension/
- Livongo is for diabetes and hypertension management
- Register Here
- Download the Teladoc Health App
- Call 1-800-835-2362
- Text: Go Well-BCBSTX to 85240 to learn more and join
The Standard Employees Assistance Program (EAP) – Free, 24/7 live access to a nationwide network of mental health professionals specializing in work/life balance and skill development.
The Standard Helpline: 1-888-293-6948
- Email: answers@healthadvocate.com
- Website: HealthAdvocate
- EAP Mobile App
- Visit the Google Play or App Store
- Find the EAP Mobile App
- Choose The Standard – EAP – 3 Visits